Return & Refund Policy

At Assosary.com, we strive to ensure your complete satisfaction. If you are not entirely happy with your purchase, you may return eligible items within 60 days of delivery.

1. Eligibility for Returns
To qualify for a return:
Unused & Original Condition: Items must be unused, unwashed, and in their original packaging with all tags attached.
Proof of Purchase: A valid receipt or order number is required.
Non-Returnable Items: The following products cannot be returned for any reason:
Special-order/custom-made products
Painted or modified parts
Service manuals (unless sealed & unopened)

2. How to Request a Return
Step 1: Contact Us
Email Support@assosary.com within 60 days of delivery.
Provide your order number and reason for return.
Our team will respond within 2 business day with return instructions.

Step 2: Package & Ship Your Return
Securely repack the item in its original packaging.
Include the order number on the shipping label.
Ship to:
1541 Rollins Rd, Burlingame, CA 94010

Step 3: Notify Us
Email Support@assosary.com with the return tracking number.

3. Refund Process
Approved Refunds:
Refunds are processed within 5 business days after we receive and inspect the item.
A 30% restocking fee applies, except for damaged/wrong items (full refund).
Refunds are issued to the original payment method.

Non-Refundable Costs:
Return shipping fees are the customer‘s responsibility.

4. Order Cancellations
Before Shipment: You may cancel your order by emailing Support@assosary.com.
After Shipment: Orders already in transit cannot be canceled (must follow the return process).

Contact Us
For any questions, contact our support team:
Email: Support@assosary.com
Phone: +1 3515015100